Else Alfelts Vej 72A, 1MF
2300 Copenhagen S
TEL: + 45 22 24 46 48
BELLASCOFFEELAB accepts online payments with Dankort, Visa / Dankort, Visa, Marstercard Mobilepay Online, Visa Electron, ApplePay.
Payments will only be deducted from your account when the physical item is shipped or picked up at our coffee shop, unless otherwise agreed or stated in your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
BELLASCOFFEELAB uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and can not be read by other outsiders.
BELLASCOFFEELAB’s own website also uses encryption with SSL protocol.
The delivery time for your order is 1-3 business days.
Right of withdrawal
There is a 14-day full right of return on items purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs are borne by you.
Requests for cancellation must be notified to us no later than 14 days after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.
Requests for the use of the right of withdrawal must be sent to us by email Info@bellascoffeelab.com. in the communication, your desire for the use of the right of withdrawal must be clearly stated.
The condition of the item upon return
You are liable for the deterioration of the product’s value, which is due to the product’s nature, properties and function, and that the product is in intact packaging.
If the item has been tested in addition to what is described above, it is considered use and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to BELLASCOFFEELAB to assess the condition of the item.
Right of complaint
There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. the right of complaint applies to all defects in software, material and manufacturing.
Complaints regarding defects and defects must be notified to BELLASCOFFEELAB in a reasonably good time after receipt of the goods.
Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.
The complaint is dropped due to incorrect or unusual operation of the product.
BELLASCOFFEELAB covers return costs to a reasonable extent.
When reuniting, contact the company
Else Alfelts Vej 72A, 1MF
2300 Copenhagen S
TEL: +45 22 24 46 48
Complaints are not received if these have been sent on COD.
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with BELLASCOFFEELAB, we need the following information:
Name Address Phone number Email address
We register your personal information for the purpose of being able to deliver the item to you.
If the item is sent as a gift to another person, BELLASCOFFEELAB needs the following information:
Name of recipient Address of the recipient
We register the recipient’s information for the purpose of being able to deliver the item to you.
The personal information is registered with BELLASCOFFEELAB and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.
The director and employees of BELLASCOFFEELAB have access to the information recorded about you.
The data controller at BELLASCOFFEELAB is: Belinay
We do not store and transmit customer information encrypted.
As registered with BELLASCOFFEELAB, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to firstname.lastname@example.org.
At www.BELLASCOFFEELAB.com cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
We use a log statistic on www.BELLASCOFFEELAB.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc. .
The log statistics are used only for the purpose of optimizing CBELLASCOFFEELAB’s website.
Read more about your protection when you buy via a payment solution through PensoPay:
Opportunities for appeal
Complaints about products can be sent to:
Competition and Consumer Authority
Carl Jacobsens vej 35
For EU citizens outside the EU, complaints must be sent via the EU Commission’s malicious complaints platform:
In the event of a complaint, our email address must be stated: info@BELLASCOFFEELAB.com and the website you purchased the item on (www.BELLASCOFFEELAB.com).